Privacy Policy

Effective Date: June 30, 2025

Queen Creek Back Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Schedule an appointment
  • Fill out patient forms
  • Contact us for information
  • Sign up for our wellness programs

Types of personal information we collect:

  • Full name and date of birth
  • Email address
  • Mailing address
  • Phone number (mobile and home)
  • Emergency contact information
  • Health insurance information
  • Payment information (credit card numbers, billing address)

Health Information

As a healthcare provider, we collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). This includes:

  • Medical history relevant to chiropractic care
  • Current health conditions and symptoms
  • Previous injuries and surgeries
  • Medications you are taking
  • X-rays and diagnostic test results
  • Treatment notes and progress reports

We handle all PHI in accordance with HIPAA regulations and our Notice of Privacy Practices.

Automatically Collected Information

When you visit our website, our systems may automatically collect:

  • Your IP address and geographic location
  • Browser type and version
  • Device information (computer, tablet, mobile)
  • Operating system
  • Pages you view on our website
  • Time and date of your visit
  • How long you spend on each page
  • Referring website or search terms

2. How We Use Your Information

Healthcare Services

We use your information to:

  • Provide chiropractic care and treatment
  • Schedule and manage your appointments
  • Track your progress and treatment outcomes
  • Coordinate care with other healthcare providers
  • Process insurance claims and billing
  • Send appointment reminders and confirmations
  • Manage our 15-minute weekly wellness program

Communication Purposes

We may use your contact information to:

  • Send appointment reminders via SMS text message
  • Provide important practice updates
  • Deliver health tips and wellness information
  • Respond to your questions and requests
  • Send billing statements and payment reminders
  • Notify you of changes to our services or policies

Business Operations

We use collected information for:

  • Improving our website and patient experience
  • Training our staff to better serve you
  • Conducting quality assurance reviews
  • Complying with legal requirements
  • Protecting against fraud and unauthorized access
  • Analyzing practice patterns to improve care

3. SMS Text Messaging Consent

What You’re Agreeing To

By providing your mobile phone number, you consent to receive text messages from Queen Creek Back Care for:

  • Appointment reminders and confirmations
  • Treatment follow-ups
  • Health and wellness tips
  • Practice announcements and updates
  • Billing reminders (when applicable)

Important SMS Information

Message Frequency: Varies based on your appointment schedule and preferences. Typically 2-4 messages per month.

Cost: Standard message and data rates may apply according to your mobile plan.

Opt-Out Instructions: You can stop receiving text messages at any time by:

  • Replying STOP to any text message
  • Calling our office at (480) 888-7383
  • Informing us during your next visit

Help: Reply HELP to any message for assistance.

Privacy Commitment: We will never sell, rent, or provide your phone number to third parties for their marketing purposes.

4. How We Disclose Your Information

We may disclose your information in the following limited circumstances:

For Treatment Purposes

We may provide your health information to:

  • Other healthcare providers involved in your care
  • Specialists we refer you to
  • Hospitals or emergency facilities if needed
  • Physical therapists or massage therapists coordinating care

For Payment Processing

We may provide necessary information to:

  • Your health insurance company for claims processing
  • Payment processors for credit card transactions
  • Collection agencies (only if necessary and after notification)

For Healthcare Operations

We may use or disclose information for:

  • Quality assessment and improvement activities
  • Staff training and certification
  • Licensing and credentialing purposes
  • Business planning and development

Legal Requirements

We may disclose information when required by:

  • Court orders or subpoenas
  • Law enforcement investigations
  • Workers’ compensation laws
  • Public health authorities
  • Government agencies conducting audits

Emergency Situations

We may disclose information:

  • To prevent serious threat to health or safety
  • To assist in disaster relief efforts
  • To notify emergency contacts on your behalf

5. Data Security Measures

Technical Safeguards

We protect your information using:

  • Industry-standard encryption for data transmission
  • Secure servers with firewall protection
  • Password-protected access to electronic records
  • Regular security updates and patches
  • Automatic logout features for inactive sessions

Physical Safeguards

Our facility maintains:

  • Locked file cabinets for paper records
  • Restricted access to records areas
  • Clean desk policies
  • Secure disposal and shredding services
  • Alarm systems and security monitoring

Administrative Safeguards

We ensure protection through:

  • Staff training on privacy and security
  • Confidentiality agreements with all employees
  • Limited access based on job responsibilities
  • Regular privacy and security audits
  • Incident response procedures

6. Your Privacy Rights

Right to Access Your Information

You have the right to:

  • Request copies of your medical records
  • Review your personal information we maintain
  • Receive records in electronic format when available

Right to Correct Information

You may request corrections to:

  • Inaccurate personal information
  • Outdated contact details
  • Errors in your medical records

Right to Request Restrictions

You can request that we:

  • Limit how we use your information
  • Restrict disclosures to certain parties
  • Use alternative communication methods

Right to Request Deletion

Under certain circumstances, you may request that we delete your personal information, subject to legal retention requirements.

How to Exercise Your Rights

To exercise any of these rights, please:

  • Contact our office at (480) 888-7383
  • Submit a written request to our privacy officer
  • Provide proper identification for verification

7. HIPAA Compliance

As a covered entity under HIPAA, we:

  • Maintain the privacy of your protected health information
  • Provide you with notice of our privacy practices
  • Follow the terms of our current privacy notice
  • Notify you if a breach affects your information

Our complete HIPAA Notice of Privacy Practices is available:

  • At our front desk
  • On our website
  • By mail upon request

8. Children’s Privacy

Minors Under 13

We do not knowingly collect personal information from children under 13 years of age for marketing purposes.

Minors as Patients

When treating minor patients, we:

  • Obtain consent from parents or guardians
  • Limit information collection to what’s medically necessary
  • Follow Arizona laws regarding minor consent and privacy

If you believe a child has provided us with personal information without parental consent, please contact us immediately.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Your Rights Include

  • Right to Know: What personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Decline the sale of personal information (we do not sell your information)
  • Right to Non-Discrimination: Equal service regardless of exercising privacy rights

Exercising California Rights

California residents can submit requests by:

10. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve your browsing experience

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Preference Cookies: Remember your settings and choices

Managing Cookies

You can control cookies through:

  • Your browser settings
  • Our cookie preference center
  • Declining non-essential cookies

Note: Disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to other websites. Please note:

  • We are not responsible for external privacy practices
  • We encourage reviewing their privacy policies
  • Links do not imply endorsement
  • Use external sites at your own discretion

12. Data Retention

We retain your information according to:

Medical Records

  • Active patients: Maintained indefinitely
  • Inactive patients: 7 years from last visit
  • Minor patients: 7 years after reaching age 18

Other Information

  • Appointment records: 3 years
  • Billing records: 7 years
  • Website data: 2 years
  • Marketing preferences: Until you opt-out

13. International Visitors

If you access our services from outside the United States:

  • Your information is processed in the United States
  • U.S. privacy laws may differ from your country’s laws
  • By using our services, you consent to U.S. processing

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes:

We Will Notify You By

  • Posting the updated policy on our website
  • Updating the “Effective Date” at the top
  • Displaying a notice on our homepage
  • Sending email notifications for material changes

Your Continued Use

Continuing to use our services after changes means you accept the updated Privacy Policy.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Privacy Officer
Queen Creek Back Care
21321 E. Ocotillo Rd., Suite 122
Queen Creek, AZ 85142

Phone: (480) 888-7383
Email: info@queencreekbackcare.com
Website: www.queencreekbackcare.com

Office Hours:
Monday-Friday: 8:00 AM – 6:00 PM
Saturday: By appointment only
Sunday: Closed

Additional Resources

For HIPAA Complaints:
U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr

For General Privacy Concerns:
Arizona Attorney General’s Office
Consumer Protection Division
Website: www.azag.gov

Privacy Policy

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